Running a speed test will help you understand what performance to expect from your Internet connection. If the test results are not what you’re expecting, there could be a problem with your service.
Before beginning a test, please consider our recommendations:
- If you’re testing from a wireless device (such as a laptop, tablet, or phone), move closer to your wireless router.
- If possible, ensure that the only device using your Internet connection is the one you are using to run the test.
When ready, click here to start a test
While the test is running, do not use your device for other tasks.
When the test has completed, please record the results somewhere for reference later.
Frequently Asked Questions
- The test result wasn’t what I expected. What’s wrong?
There might be nothing wrong at all. More often than not, we’ve seen test results that were low because other devices were using your Internet connection at the time of test. This can skew the results drastically.
- I unplugged all devices that could be using my Internet service and tried another test. It’s still not what I expect. What now?
We recommend power-cycling your network equipment. If you don’t know how, call us and we’ll help you with that.
If all else, fails, please call our support team and we will work with you to determine the problem and find a way to fix it.