Support
Having some technical issues? We’d like to help! But, before you call us or use the Contact form, please check the following.
Slow Internet?
This can be a number of factors include your distance from your router and objects between it.
- Move closer to your router or try a hardwired device.
- Check your current bandwidth by running a Speedtest.
No Internet?
If you have no internet and have checked multiple devices, check the following:
- Check that the Ethernet cable coming from outside is plugged into the POE labeled side of the black power brick. Unplug and replug.
- Check that the cable in the LAN side of the power brick is secure and runs into your router. The correct port is usually yellow and labeled “Internet”.
- Make sure your router is turned on and then power cycle it.
Rural Broadband hands off on an Ethernet cable. The wireless router can be purchased at your local Walmart, Bestbuy or the Internet. All modern Ethernet routers are compatible.
Approved WiFi Router Recommendations
NOTE: This list is not comprehensive and mileage may very based on location, installation
and end-user expertise.
Rural Broadband suggests the following brands based on user ease of setup (Over the counter – Basic), functionality (Prosumer) or feature-rich (Expert). This is not to say that these offerings will be always available, intrinsically secure (nothing is), or guaranteed to be the best fit for the given situation.
These suggestions are based on real-world examples validated by our employees and customers. Every home is different and changes over time, as does the network within.
Rural Broadband assumes no liablity for the following recommendations.
TP-Link
| Model | Wi-Fi Generation | Approx. Price | Store Link |
| Archer AX1450 | Wi-Fi 6 | $49.00 | Walmart |
| Archer AX10 | Wi-Fi 6 | $79.99 | Amazon |
| Archer AX21 | Wi-Fi 6 | $99.99 | Amazon |
| Archer AX55 | Wi-Fi 6 | $129.99 | Amazon |
Ubiquiti
| Model | Wi-Fi Generation | Approx. Price | Store Link |
| UniFi Express | Wi-Fi 6 | $149.00 | Ubiquiti Store |
| UniFi Express 7 | Wi-Fi 7 | $199.00 | Ubiquiti Store |
| Dream Router 7 | Wi-Fi 7 | $279.00 | Ubiquiti Store |